INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Adornly Store, we aim to provide products that closely resemble the images shown on our website. While there might be slight variations due to lighting and natural gemstone characteristics, we prioritize accuracy in representing our jewelry. If you have any concerns or questions, our Customer Support team is always available to assist you. Your satisfaction is our top priority, and we ensure a smooth shopping experience.

How can I return an item?

To return an item at Adornly Store:
1. Review our Return Policy on the website.
2. Contact Customer Support with your order details and reason for return.
3. Follow the provided return instructions and package the item securely.
4. Ship the item back within the specified timeframe.
5. Await confirmation and information on the refund or exchange process. Our team is here to assist you throughout the return process.

Where can I ship my order?

At Adornly Store, we offer shipping services to various locations, both domestically and internationally. During the checkout process on our website or when placing an order in-store, you will be prompted to provide a shipping address. This is the address where we will ship your order.

You can choose to ship your order to:

1. *Domestic Address:* If you are located within the country where Adornly Store is based, you can provide your local address for delivery.

2. *International Address:* For customers outside the country where Adornly Store is located, we also offer international shipping. You can enter your international address during checkout.

Please ensure that the shipping address you provide is accurate and complete to avoid any delays or issues with delivery. If you have any specific shipping preferences or require assistance with the shipping process, our Customer Support team will be more than happy to assist you. Feel free to reach out to them through our website or the contact information provided on our store.

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